Sneet | Privacy Policy

1. About this policy

Sneet is operated by Sneet Pty Ltd ACN 693 141 276 (we, us, our). This Privacy Policy explains how we collect, hold, use, and disclose personal information when you use the Sneet platform. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy has been prepared with particular care given that our platform is designed for use by young people aged 14 and over. By using the Platform, you confirm that you have read this policy. For users aged 14 to 15, a parent or guardian must also confirm they have read and accepted this policy as part of the consent process.

2. What personal information we collect

We collect personal information that is reasonably necessary to operate the Platform. This includes information you provide at sign-up: full name, email address, date of birth or age group, suburb or general location (not full address), and for users aged 14 to 15, parent or guardian name and email address. Information you add to your profile: profile photo (optional), skills, experience, or services offered, and any other information you choose to include. Information generated through use: messages sent through the Platform, listings posted or responded to, log data including IP address and browser type, and device information. We do not collect payment card information, bank account details, or any financial account information. All payments are made directly between users outside the Platform.

3. Why we collect personal information

We collect and use personal information to create and manage user accounts including age verification and parental consent processes, enable users to find and connect for local tasks, display appropriate listings and profiles, operate and improve the Platform, communicate with users about their accounts or platform updates, respond to safety reports or support requests, comply with legal obligations including child safety and online safety laws, and protect the safety of users particularly minors, including sharing information with relevant authorities where we have a legal obligation or reasonable belief that a child is at risk.

4. Children's privacy and parental consent

Sneet operates a platform accessible to young people from the age of 14. We take the privacy of young users seriously and apply additional protections accordingly.

Users aged 14 to 15: We require verified parental or guardian consent before activating an account. The parent or guardian email address is collected at sign-up. We send a verification email to that address and the account is not activated until the parent or guardian confirms their consent. We retain the parent or guardian contact details on record for the duration of the account.

What parents can request: A parent or guardian of a user aged under 18 may contact us at hello@sneet.com.au to request access to the personal information we hold about their child, request correction of inaccurate information, request deletion of their child's account and associated personal information, or withdraw consent for their child's continued participation.

5. How we handle personal information — visibility

Visible to other users: first name, age group, suburb or general location, skills or profile details you have chosen to add, and listings you have posted. Not visible to other users: full surname, email address, date of birth, parent or guardian details, messages (visible only to the parties in that conversation), and log data. Users should exercise care about what personal information they share in messages or listings. We recommend not sharing full addresses, personal phone numbers, or financial information through the Platform.

6. Disclosure of personal information

We do not sell personal information to any third party under any circumstances. We may disclose personal information to service providers who process data on our behalf and are required to handle personal information in accordance with applicable privacy law. Some providers may store or process data outside Australia. Our primary hosting provider is Sharetribe, headquartered in Finland. We may also disclose personal information where we are required to do so by law, where we reasonably believe disclosure is necessary to prevent a serious threat to a person's safety, or where required to comply with the Online Safety Act 2021 (Cth) or applicable child protection legislation.

7. Data security

We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include encryption of data in transit, access controls limiting who within our organisation can access personal information, and use of reputable third-party infrastructure providers. No system is completely secure. If you become aware of a security concern, please contact us immediately at hello@sneet.com.au.

8. Data retention and deletion

We retain personal information for as long as your account is active and for a reasonable period afterwards to allow us to respond to any disputes, complaints, or legal obligations. Active account data is retained for the duration of the account. Following account deletion, we may retain certain information for up to 7 years where required for legal or compliance purposes. Log data and usage data is retained for up to 24 months. Parent or guardian consent records for users aged 14 to 15 are retained for the duration of the account and for 7 years following closure. To request deletion of your account and associated personal information, contact hello@sneet.com.au. We will action deletion requests within 30 days.

9. Your rights — access and correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, request correction of information that is inaccurate or out of date, and make a complaint if you believe we have breached your privacy rights. To exercise any of these rights, contact us at hello@sneet.com.au. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify users by email at least 14 days before those changes take effect. For users aged 14 to 15, material changes to this policy will require fresh parental consent before the account can continue to be used.

11. Contact

For any questions, access requests, or privacy complaints, contact: Sneet Privacy | hello@sneet.com.au | sneet.com.au. For complaints that are not resolved to your satisfaction, contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.

Sneet Pty Ltd ACN 693 141 276 | hello@sneet.com.au | sneet.com.au